Shipping & Returns

Shipping policy

All orders are processed within 2 business days after receiving your order (excluding weekends and holidays). There is a 2% handling fee for all U.S. orders. You will receive an email notification when your order has shipped. If there is any delay in processing (often due to a high volume of orders or postal service delays) that are outside of our control, you will be notified of such delays via email and will receive updated information regarding your order status. 

 

Domestic Shipping Rates and Estimates

For calculated shipping rates, shipping charges for your order will be calculated and displayed at checkout. 

 

Local delivery

We do not offer local pickup or delivery options at this time.

 

International Shipping

We do not offer international shipping at this time, but we hope to offer this in the near future!

 

How do I check the status of my order?

When your order has shipped, you will receive an email notification that includes a tracking number that you can use to check status. Please allow 48 hours for the tracking information to become available. 
If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at hello@bysamijaycustoms.com with your name and order number, and we will look into it for you.

Refunds, returns, and exchanges
All sales are final at this time as each item is made to order. If you have any questions regarding your order, please email hello@bysamijaycustoms.com.

 

 

In Store Event

We would love to host your special event in our storefront!

In store events include complimentary bubbles, sweet treats, and one free patch or charm for the host!

Inquire about in store events using the form below.

Corporate Events

We have extensive experience hosting corporate events and excel in delivering a professional event.

Our team is trained and equipped to manage large events with ease.

We can accommodate any group size from 30-300 with full service custom hats. We can travel within California, and even out of state.

For pricing and quotes, please reach out using the contact form below, or contact us via email or Instagram.We will provide a custom quote tailored to your specific event

Pop Up Events

Want to add a custom trucker hat bar or charm bar to your offsite event?

We offer pop up events at your home, business, or location of choice, with a minimum purchase.

Whether you're looking to add a fun activity to your birthday party, sporting event, store grand opening, or even of choice, we would love to be there on your special day!

Contact form